Have a question about your rangefinder or GPS warranty coverage or think you may be in need of a repair? Select an option below and we'll point you in the right direction.
WARRANTY AND REPAIR INFORMATION
Bushnell Golf guarantees these products to be free of defects in materials and workmanship as follows: Laser Rangefinders: Two Year Limited Warranty, GPS Rangefinders: One Year Limited Warranty. These warranties do not cover consumer-caused damages such as misuse, abuse or repairs attempted by someone other than our authorized technicians.
Your Bushnell Golf Laser Rangefinder should have a sticker with serial number on the outer package and on the product. These serial numbers are used to ensure you are purchasing the unit from an authorized dealer. If you are unable to locate this sticker or if the serial number has been obscured, the product may not be authentic (counterfeit) or may not have been purchased through an authorized dealer. In either case, Bushnell will not honor warranties on these products. You should return the unit to the seller for a refund, and purchase your rangefinder from an alternate location.
Q: What does the limited warranty cover?
A: All Bushnell Golf devices come with a free limited warranty (1 year for GPS units and 2 years for laser rangefinders) that guarantees our products to be free of defects in materials and workmanship. If our products are used in they they’re intended and you’re having device issues within your warranty period, it’s our responsibility to repair or replace it.
Q: What’s not covered under the limited-warranty?
A: There are instances in which a Bushnell Golf warranty doesn’t cover the repair or replacement of the device. These include…
Devices purchased from unauthorized dealers or sellers (including counterfeit devices).
Normal wear and tear including parts that might wear out over time (e.g. Batteries, battery doors, eye cups, etc.).
Accidental damage, include water damage.
Negligent use, misuse, neglect, or careless operation of the machine.
Use of product not in accordance with the user manual or water resistance rating.
Damage from external sources such as transport, weather, electrical outages, or power surges.
Failures caused by circumstances outside of Bushnell’s control.
Use of parts and accessories which are not genuine Bushnell Golf replacement parts or accessories.
Refurbished units not certified by Bushnell Golf which are covered under a different warranty only if purchased from an authorized refurbished reseller.
Repairs or alterations carried out by parties other than Bushnell Golf or authorized agents.
Q: Is accidental damage included under warranty?
A: No, warranties do no cover consumer-caused damages such as misuse, abuse, or repairs attempted by someone other than our authorized technicians.
Q: Water damage covered under warranty?
A: No, water damage is not covered under our warranties. While our products are not 100% waterproof, many have water resistance ratings to deal with normal weather conditions while playing golf. It is your responsibility to review the water resistance rating of your specific product as noted in the product manual and use the product in accordance with that rating.
Q: When my warranty covered begin/expire?
A: Your warranty term begins at the date of original purchase from an authorized seller, lasting 1 year for laser rangefinders and 2 years for GPS devices. If proof of purchase is not available, we will reference the manufactured date using the coded serial number located on the device as the beginning of your warranty term.
Q: What if I purchased my product outside of the U.S. or Canada?
A: Please contact your local dealer for applicable warranty information.
Need your GPS or laser rangefinder repaired? Let's get you taken care of.
Contact us via the form below and provide a brief overview of your issue. We will review and get back to you via email, providing you with a repairs lab ticket number (if applicable) to include with your device prior to shipping to us for further inspection. Please note, you will need a ticket we generate before sending anything to us for repairs.
Q: I’m not sure if my Bushnell Golf device is functioning correctly… Does it need repaired?
A: Please refer to the product manual and model-specific support pages prior to reaching out to us for repair assistance. In many cases, our guided troubleshooting and self-help product guides can help you determine if your device is operating as design or if indeed you’re experiencing an anomaly that your team should look into further.
Q: I’ve read my device’s support page and/or manual and I believe my device may qualify for repair/replacement… Should I send it in?
A: Do not send in any devices without filling out the repair request form above. Upon review of your request, our team will need to generate a ticket before advising you to send us your device. Without this ticket, we are unable to accurately track the status of your request in our system. Sending us your device without a ticket will result in serious delays, and could even result in loss outside of our control.
Q: Expecting to hear back from us but haven’t?
A: If you’ve already filled out the repairs request form above, please check your smap or junk email folders before submitting an additional ticket. You should have received an email from our team within 24-48 hours. Submitting duplicate request forms may actually delay a response rather than expedite due to our email systems.
Q: I lost my battery door, eye cup, etc.… Do you guys offer replacement parts for purchase?
A: Certain parts of your device are subject to failure or loss due to abnormally high usage which falls outside of normal wear and tear covered under our limited-warranty. You can buy spare parts and accessories for most of our recent models on our Replacement parts page.
Q: My device is out of warranty. Will you still inspect or repair it?
A: Please reach out to us using the form above. Our repair team will review your issue and advise on next steps, which may include sending your product in for further inspection.
Q: I am outside of the U.S. or Canada. Can you still inspect or repair my product?
A: Please contact the authorized dealer in which you purchased the product. They will have valid warranty and repair information valid for the country in which your device is sold.